Job description
Location: Bhilai
Job Type: Full-time
About Us:
At Globussoft Technology, we provide innovative software solutions to help our clients succeed. Were looking for a motivated Software Support Services Fresher to join our team and assist users with software-related issues.
Key Responsibilities:
- Provide first-line support for IT-related issues via phone, email, and in-person, addressing technical problems and user inquiries.
- Troubleshoot and resolve hardware and software issues, including operating systems, applications, and network problems.
- Install, configure, and maintain computer systems, software, and peripherals, ensuring everything is up-to-date and functioning properly.
- Assist with onboarding and offboarding processes, including setting up workstations and deactivating accounts.
- Provide technical support for various internal systems, such as email, internet connectivity, and office productivity software.
- Monitor and maintain network performance, including basic troubleshooting and escalating advanced issues to senior IT staff when necessary.
- Document and track IT issues and resolutions using an issue-tracking system to ensure timely follow-up.
- Assist with software and hardware installations, updates, and troubleshooting to ensure compliance with company policies
- Ensure security protocols are followed, including regular software updates and patch management.
- Offer support for remote workers and manage remote IT tools and setups.
- Collaborate with other IT staff to troubleshoot and resolve more complex issues.
- Conduct training sessions for employees on the use of company software and best practices.
- Stay updated on the latest technological trends, tools, and IT practices to continuously improve efficiency and effectiveness.
Qualifications:
- Associates or Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience in IT support, technical troubleshooting, and customer service.
- Strong knowledge of computer hardware, software, and networking concepts.
- Proficient in Windows, MacOS, and Linux environments.
- Familiarity with common office applications (Microsoft Office 365, Google Workspace, etc.).
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills with a focus on customer service.
- Ability to work independently and as part of a team.
Job Type: Full-time
Pay: ₹12,000.00 per month
Shift:
- Rotational shift
Work Days:
- Monday to Friday
Ability to commute/relocate:
- Bhilai, Chhattisgarh: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person