Role & responsibilities
- Bachelors degree in Information Technology, Computer Science, or a related
discipline.
- 2 - 5 years of hands-on experience in technical support, preferably involving
Government or web-based applications.
- Well-versed in handling common user issues such as OTP delivery failures, browser
incompatibility, and online form submission errors.
- Proficient in using remote desktop tools like Any Desk for efficient troubleshooting
and issue resolution.
- Strong written communication skills with the ability to provide clear, concise,
and professional email support.
- Organized and detail-oriented, with a systematic approach to troubleshooting and
thorough documentation of support interactions.
- Foundational knowledge of networks, browsers, computer systems, and device-
related issues that can impact portal performance.
- Experience working with ticketing systems and CRM platforms for managing and
tracking user support requests.
- Proven background in IT support or helpdesk operations.
Job Type: Full-time
Pay: ₹16,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person