Position: Senior Manager – IT Infrastructure & Automation
Location- Kanpur
Reports to: VP – Operations and Alumni Relations
Role Overview:
Lead digital transformation by managing IT infrastructure, automating processes, and driving CRM efficiency. Key focus on Zoho CRM (workflow integration & automation), IT policy creation, and team leadership.
Key Responsibilities:
- Develop IT strategy, SOPs, and governance frameworks
- Manage and customize Zoho CRM; ensure seamless integration
- Oversee IT infrastructure, cybersecurity, and system upgrades
- Automate workflows to improve operational efficiency
- Represent IT in leadership meetings and cross-functional forums
- Lead and mentor IT team
- Supervise website/app updates and vendor coordination
Requirements:
- Bachelor’s/Master’s in IT or related field
- 8–10 years’ experience; 3+ in leadership roles
- Must have hands-on Zoho CRM expertise
- Strong communication, leadership, and strategic thinking skills
- Preferred: Zoho CRM Cert., ITIL, PMP
Job Types: Full-time, Permanent
Pay: Up to ₹125,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Work Location: In person