Investigation Associate, Middle Mile Product & Technology

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.

Key job responsibilities

• Conduct investigations

- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends

• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically escalate problems or variance in the information
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/ goals
• Share inputs for SOP enhancements

6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

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