This role is for one of our clients
Industry: Administrative and Support Services
Seniority level: Associate level
Min Experience: 1 years
Location: Gurgaon
JobType: full-time
We’re looking for a driven and empathetic International Student Success Advisor to take full ownership of the enrollment journey for aspiring global learners. This is not a traditional counselling role—you’ll be a trusted partner, advisor, and guide, helping students navigate every step from program interest to university onboarding.
You’ll combine strategy, sales instincts, and a student-first mindset to drive conversions, build strong relationships, and ensure students are set up for long-term success abroad.
What You'll Do
Relationship Management
Act as the single point of contact for assigned students and their families.
Build genuine, long-term relationships via calls, WhatsApp, video sessions, and email.
Inspire confidence by delivering clarity, trust, and emotional support at every stage.
Enrollment & Conversion
Drive application and fee milestone completions, meeting or exceeding monthly conversion targets.
Guide students through documentation, offer letter acceptance, and tuition payment.
Use structured follow-ups and empathy-led communication to turn interest into action—no aggressive selling.
Strategic Program Advisory
Match student goals with the best-fit university programs and scholarships.
Provide hands-on support with SOPs, document accuracy, and timelines.
Recalibrate plans in real-time based on student feedback or changing goals.
Pipeline & Progress Management
Maintain a dynamic personal admissions pipeline using CRM and reporting tools.
Monitor application status, conduct regular check-ins, and identify blockers early.
Ensure no lead goes cold with consistent, proactive outreach.
Financial Planning Guidance
Break down the full cost of studying abroad—tuition, living expenses, travel, and more.
Help families plan finances and manage payment timelines with full transparency.
Secure key revenue milestones (application, tuition fees) while building trust.
Pre-Departure & Visa Readiness
Support students with visa documentation, interview preparation, and travel planning.
Help ensure students feel confident and informed before leaving for their destination.
Issue Handling & Team Collaboration
Resolve queries and concerns with speed and sensitivity.
Collaborate with internal teams—visa, services, tech, sales—to ensure seamless student experiences.
Identify patterns or bottlenecks and provide feedback to improve processes.
Who You Are
2–4 years of experience in study-abroad counselling, inside sales, admissions, EdTech, or account management.
Passionate about student outcomes, with a track record of building strong relationships.
Comfortable owning revenue milestones and KPIs—conversion, pipeline health, and engagement.
Organized, self-driven, and resilient in fast-paced, target-driven environments.
Bilingual in English and Hindi; excellent communication across calls, emails, and chats.
What Success Looks Like
Conversion Ownership: Students complete application and fee milestones in line with monthly goals.
Pipeline Momentum: Steady advancement across every stage of the admissions funnel.
Student Engagement: High contact quality, responsiveness, and feedback from students.
Revenue Impact: Timely and full realization of registration and tuition fees.
Retention & Satisfaction: Continued engagement through onboarding and positive student sentiment.