Job Title: International Customer Support Executive
Location: Gurgaon
Work Mode: Work from Office / Remote
Shift: Rotational / Night Shifts (as per business requirement)
Job Summary:
We are looking for enthusiastic and customer-focused individuals to join our International Customer Support team. The role involves handling queries from global customers, providing timely resolutions, and ensuring a high level of customer satisfaction through calls, emails, or chats.
Key Responsibilities:
- Handle inbound and outbound customer interactions across multiple international regions (voice, email, chat).
- Resolve customer issues efficiently while maintaining a professional and empathetic approach.
- Escalate complex issues to higher levels where necessary.
- Maintain accurate records of customer interactions in CRM systems.
- Meet performance metrics including customer satisfaction, response time, and quality standards.
- Collaborate with team members and support managers to continuously improve service delivery.
Requirements:
- Graduate / Undergraduate with excellent communication skills in English (verbal & written).
- Prior experience in International BPO/Customer Support preferred (fresher with excellent English can also apply).
- Comfortable with rotational shifts and 24/7 work environment.
- Strong problem-solving and multitasking abilities.
- Good computer literacy and knowledge of MS Office / CRM tools.
Job Types: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹30,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Customer support: 1 year (Preferred)
Language:
- English (Preferred)
Location:
- Gurgaon, Haryana (Preferred)
Work Location: In person
Speak with the employer
+91 9432511514