Job Title: International BPO Associate
Location: Jaipur, Rajasthan
Job Type: Full-time, on-site
Shifts: Rotational Shifts
Experience: 1-3 years
Process- Voice
Job Summary:
We are seeking enthusiastic and customer-focused individuals to join our international BPO team. As an International BPO Associate, you will be responsible for handling voice/non-voice customer support or sales-related queries from clients across the globe, primarily in the US, UK, or Australia.
Key Responsibilities:
- Handle inbound/outbound calls, from international customers.
- Provide accurate information, resolve issues, and ensure customer satisfaction.
- Follow communication procedures, guidelines, and policies.
- Upsell products or services where applicable (for sales-based processes).
- Maintain records of customer interactions and transactions.
- Meet performance benchmarks including quality, efficiency, and productivity.
Key Requirements:
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and customer service orientation.
- Ability to work in rotational shifts including night shifts.
- Basic computer knowledge and typing speed.
- Prior BPO experience is a plus but not mandatory.
Benefits:
- Competitive salary with performance incentives.
- Transport facility (as per shift requirements).
- Medical insurance and other benefits.
- Growth opportunities within the organization.
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
Language:
- English (Required)
Work Location: In person
Speak with the employer
+91 7410834334