Job Overview:
We are hiring Customer Success Associates for a blended process (chat + voice) to deliver a seamless support experience. Candidates must have prior international process experience and technical support (troubleshooting) exposure. Strong communication skills and the ability to work in a fast-paced, rotational shift environment are essential.
Key Responsibilities:
- Handle customer queries over chat and voice in a professional manner
- Provide prompt and effective solutions, especially technical troubleshooting
- Maintain a customer-first attitude while achieving performance targets
- Ensure accurate documentation of all customer interactions
- Collaborate with internal teams when needed to resolve complex issues
Eligibility Criteria:
- Minimum 6 months of international voice/chat process experience is mandatory
- Technical support/troubleshooting experience is essential
- Graduate or Undergraduate – both can apply
- Excellent verbal fluency and written communication in English
- Comfortable with rotational shifts and weekly offs
Job Type: Full-time
Pay: ₹25,000.00 - ₹31,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- International Process Technical Support (troubleshooting): 1 year (Required)
Language:
- fluent English (Required)
Work Location: In person
Speak with the employer
+91 9990011270