KRAs for Sr. Executives / Executives (Ops – PhD)
1. Client Support and Coordination:
- Provide pre and post-sales support and assistance to sales teams
- Handle client calls and meetings effectively (whenever required)
- Maintain client relationships and address concerns proactively
- Provide support during admission processes and candidate registration
2. Task and Process Management:
- Manage internal post-admission processes
- Ensure that all the assigned tasks are getting resolved within the defined time
- Contact university for coordination and various student proceedings
- Follow-up with different teams/universities to get updates and resolutions for matters
pertaining to various cases
- Maintain internal data, records, and documentation in real-time for reference and
reporting
3. Communication and Collaboration:
- Coordinate with universities and external stakeholders as required
- Collaborate with various departments for accuracy in work
- Ensure compliance with company policies and standards in all activities
- Continuously seek opportunities for process optimization and improvement
P.S.: Candidates with Study Abroad or University experiences are acceptable too
Requirements for Sr. Executives / Executives (Ops – PhD)
Experience:
- Should have demonstrable experience of at least one (1) year in the Education domain
- Experience should be focused on Post-Sales or Backend working of the process for
admission workflow and/or student journey
- Should have handled University Coordination work with regular interactions with
university personnel
- Total Experience of at least two (2) years (majority should be in the Education Domain)
- Ready to work in shifts
Good to have:
- Excellent communication skills in English and Hindi
- Quick-thinker with a solution-driven approach
- Good PR Skills and relationship building ability
- Multi-tasker with an ability to take on multiple roles
- Confident with an outgoing personality
- Ability to absorb knowledge quickly and efficiently
How to Apply - Contact HR Sakshi Bhardwaj 9821322533 or mail at sakshi.bhardwaj@aimlay.com
Job Types: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
Application Question(s):
- What is your Current location?
- Are you an immediate joiner?
- How much total years of experience you have in Admission Operations?
Work Location: In person