About Lowe’s
Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India
About the Team
Team directly supports the Associate Learning & Development team at SSC-M. Providing content development support and maintenance of courseware as required. Working in partnership with the SSC-M team, priorities are
Job Summary:
The primary purpose of this role is to consult with business partners and learning peers to design and develop learning solutions tied to business strategies that met or exceed organizational objectives. This includes responsibility for understanding root cause business issues, facilitating conversations with Subject Matter Experts (SMEs), determining appropriate learning modalities, project planning and developing complex, blended learning solutions.. This role is critical to Lowe's because it ensures Lowe's associates are equipped with the confidence and competence to serve Lowe's customers.
Roles & Responsibilities:
Core Responsibilities:
- Develops instructional training delivery methods (i.e., in-person, online, self-service) and mediums such as audio-visual materials, production videos, instructor guides, and curriculum, as appropriate
- Consults with subject matter experts (SMEs) and key stakeholders to understand needs, create design documents, and gather insights that will ultimately impact the effectiveness of the learning solution
- Ensure adult learning principles and a systematic instructional design process is applied to create learning content that best fits the needs of the learner (includes online, classroom, virtual instructor-led training and blended learning content)
- Develops exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies
- Advises on technological learning solutions and methodologies to enhance the efficiency and effectiveness of learning programs
- Supports the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company
- Uses instructional design methodology to design and develop blended learning solutions
- Creates modes of assessment, such as tests or quizzes, to measure the effectiveness of training solutions
- Elevates risks and proposes mitigation strategies to meet timelines
Years of Experience:
- Overall L&D experience of 2-5 years, out of which at least 2 years of Instructional design role as well as developing content and facilitating, within HR/Learning & Development.
- Experience in establishing credibility with HR Leaders and business executives through consulting
- Exceptional stakeholder management and cross-functional skills.
- Strong interpersonal and communication skills.
- Ability to bring innovative Learning & Development ideas and proposals to the team that can improve associate career development.
- Self-starter, ability to learn fast and contribute.
- Ability to build strong organizational knowledge and understanding of the current gaps within capability development.
- Passion for career development, training, leadership, and helping associates develop to their fullest potential.
- Team-orientated, engaging, and energetic.
- Shares our values, and work in accordance with those values
Education Qualification & Certifications (optional)
Required Minimum Qualifications:
List the education, certification, and work experience for an incumbent in the job. Enter the Minimum Qualifications and Preferred Qualifications as directed, and delete the areas not used.
List the education, certification, work experience and skills required to minimally qualify an individual for the job.
Candidate must have completed their graduation. A degree in HR/Learning would be preferable
Certifications in Instructional design would be an added advantage
Skill Set Required:
Primary Skills (must have)
- Instructional Design (this includes developing training materials and content, online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio) and other training assets)
- Adobe Creative Cloud
- Articulate 360 Studio/Rise
- Workday Learning
Secondary Skills (desired)
- Experience with video production/editing
- Axonify
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe’s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act’s privacy provisions.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.