India Call Centre Operator (Gujarati)

Job Description

Job Profile:

• Ensuring Client retention and Satisfaction.
• Outbound / inbound Calling
• Generating client visit through follow up calls to existing clients.
• Proven Sales experience.

Key expectations from the role:

• Contact potential or existing customers to inform them about a product or service using scripts.
• Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.
• Ask questions to understand customer objections and convince them to visit stores/clinics for Sales.
• Enter and update customer information in the Excel & CRM.
• Handle grievances to preserve the company's reputation.
• Facilitate future sales.
• Daily coordination with our clinical and field team to ensure the work is completed on time

Qualification:

Bachelors

Skill Requirements

• Excellent communication, soft skill to build customer rapport for effective interaction and interpersonal skills.
• Good knowledge of relevant computer programs (Auto dialers) & MS office.
• Proven track record of successfully meeting Tele sales goal.
• Ability to learn about products and services and describe/explain them to prospects.
• Cool-tempered and able to handle rejection.
• Flexibility and Ability to adjust to changing priorities in a fast-paced environment.