Job Title: Inbound Customer Service Representative
Location: Panchkula ,Haryana
Company: Amar Pure Gold
Job Summary:
We are looking for a Customer Service Representative (Inbound) who will handle incoming calls and customer inquiries. The role involves resolving customer queries, providing product/service information, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Answer inbound calls in a professional and courteous manner.
- Understand customer needs and provide accurate information.
- Handle complaints and resolve issues within given timelines.
- Record customer interactions and update CRM systems.
- Coordinate with internal teams to ensure smooth customer service.
- Maintain a positive, empathetic, and professional attitude towards customers.
Requirements:
- Graduate/12th Pass with good communication skills.
- 1–3 years of experience in customer service (preferably inbound process).
- Good command over English and Hindi.
- Basic computer knowledge (MS Office / CRM tools).
- Problem-solving skills and patience in handling customer queries
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
Speak with the employer
+91 9875919891