Implementation Consultant

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

What's the opportunity?

As a member of the Adoption organization, the Implementation Consultant will ensure the smooth enabling and adoption of product features for Zenoti’s customers within our platform. You will be using your technical skills, in-depth knowledge of Zenoti’s product to analyze and map the customers’ business requirements to enhance and/or implement product features configurations within their Zenoti application in support of their business processes. You will work with customers to support validation of the solution and share best practice guides and starter kits for a successful adoption. If you love to work collaboratively with internal teams and our customers to help them succeed in their business, we would love to hear from you.

Requirements

What will I be doing?

• Consult, solution and configure Zenoti to meet customer’s business processes
• Solution, design and setup proof of concepts and configure functionality for our existing customers ensuring successful adoption of new and existing product features.
• Identify any risks based on current product capabilities, and define and drive mitigation plans as part of customer engagement.
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction
• Stay up-to-date with product knowledge, business flow, sales and delivery process and market dynamics.
• Maintain complete documentation and follow organizational processes to ensure the successful adoption of Zenoti products.
• Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

• 4-8 years experience in implementing enterprise SaaS software systems
• Proven business solution consulting experience or equivalent in an external customer facing role.
• Deep knowledge of advanced features in MS Excel working with large and complex data sets; working knowledge of database systems a plus
• Strong understanding of business metrics, KPIs and related business intelligence reports and visualizations, and working with development teams to build them.
• Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions. .
• A technology-centric background with experience in business and system analysis.
• Strong logical, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage and work in a fast-paced environment across multiple projects
• Good to have knowledge of Web Design using HTML, JavaScript
• Good to have working knowledge of iOS and Android applications.
• Good to have knowledge of accounting software and ecommerce integrations

Benefits

• You will receive an attractive compensation benefits.
• You will receive medical coverage for yourself and your immediate family.
• We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity.
• Employees are served healthy breakfast, lunch and snacks on every weekday.
• Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.