Reference No: 2988
Office Type: Office
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
Role Summary
About the Role:We are seeking an experienced HR Operations / HR Service Partner to join our team. The ideal candidate will have 4-6 years of experience in HR operations and shared services, with a strong ability to manage customer relationships and deliver high-quality HR services. Proficiency in German is an added advantage.
Your Responsibilities
1. Customer Management
- Serve as the primary contact for a major customer.
- Develop and sustain strong customer relationships.
- Understand and align HR services with the customer's business needs and strategic goals.
- Ensure high customer satisfaction through effective communication and service delivery.
2. HR Services Delivery
- Manage the end-to-end delivery of HR services for the assigned customer across multiple countries.
- Coordinate with internal teams to ensure timely and accurate delivery of HR services, including talent management, workforce management, and compensation & benefits administration.
3. Project Team Participation
- Contribute to the development and implementation of HR solutions within project teams.
- Collaborate with cross-functional teams and partners to achieve successful project outcomes and exceed customer expectations.
4. Workshop Facilitation
- Conduct workshops to understand customer requirements, challenges, and goals.
- Use a consultative approach to provide tailored HR solutions that meet customer needs.
5. Escalation Management
- Act as the escalation point for any HR service delivery issues.
- Proactively resolve challenges to ensure a smooth customer experience.
Work with internal stakeholders to implement corrective actions and prevent future issues.
6. System Proficiency
- Expertise in SuccessFactors (Employee Central, SuccessFactors Reporting).
- Experience with C4C and CRM systems.
Requirements
- Master's in human resource, or a related field.
- 4-6 years' experience in HR Operations / HR Shared Services Set-upStrong organizational and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in relevant software systems (e.g., C4C, SuccessFactors, SAP).
What we offer
- Multicultural working environment
- Friendly and supportive colleagues
- Flat organizational structure
- Growth and development opportunities
- Competitive compensation and benefits package
Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris