CometChat Overview
Our mission: Fuel customer growth through meaningful user-to-user engagement.
CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.
With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module.
Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures.
Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.
A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe!
CometChat’s Mission
Fuel customer growth through meaningful user to user engagement.
CometChat’s Products
CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.
We’re actively expanding our platform to include and enhance AI-driven capabilities like onboarding assistants, real-time content moderation, and AI Agents that enhance user safety, guidance, and engagement. Our new Visual Builder enables teams to go from idea to live product faster than ever — with minimal lines of code. Together, these innovations are shaping the next generation of in-app communication.
- Quickly build a reliable & full featured chat experience into any mobile or web app
- Fully customizable SDKs and API designed to help companies ship faster
- At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.
- CometChat’s solutions are perfect for every kind of user to user chat (groups & 1:1) including:
- Social community – Allowing people in online communities to interact without moving the conversation to another platform
- Marketplace – Enabling communications between buyers and sellers
- Events – Bringing thousands of users together to interact without diminishing the quality of the experience
- Telemedicine – Making connections between patients and providers more accessible
- Dating – Keeping people engaged while they connect with one another
- And more!
- Collaborate closely with our product and engineering teams to deliver AI-powered Onboarding, Moderation, and AI Agent Experiences that redefine user-to-user interactions. You will help craft the building blocks for a platform where AI becomes a native part of the conversation/platform.
CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team!
Position Overview & Priorities
The theme for the HR team at CometChat is – Bring folks better than you and never compromise on the values and culture fit. At CometChat, we aim to build a small and sweet team of people across the globe that are aligned with our value system and speak one-language (well, not literally). The HR team acts as the bridge between the minds and hearts of employees and the leadership team. We are change agents and are always looking at improving employee experiences and the happiness quotient at work.
Responsibilities:
- Develop and implement effective recruitment strategies to attract and hire qualified candidates.
- Manage the end-to-end recruitment process, including job postings, resume screening, interviewing, and selection for junior level hiring.
- Facilitate the onboarding process for new employees, including conducting induction and assisting with documentation.
- Perform exit interviews and manage the requisite documentation for employee separations.
- Support the performance management process, including goal setting, performance evaluations, and feedback sessions.
- Consistent maintenance of documents necessary for Internal/External audits.
- Device HR practices for Remote working model for seamless employee experience
- Build one-team culture between teams in India and USA
- Creates a comprehensive and sustainable employee engagement and well-being strategy
- Strategically collaborates and builds relationships across functional divisions, corporate entities, and key external stakeholders
- Partner with vendors and stakeholders for Employer Branding, strengthening internal communication, and device remote-friendly employee engagement programs and initiatives
- Running R&R programs centrally and bringing in tools to enhance employee experience
- Device wellbeing programs for employees
- Be the culture ambassador and plan initiatives keeping One CometChat team in mind irrespective of the geographies
Who will be a good fit?
- You are a graduate or post-graduate with a minimum of 1 year of experience in HR or a people function role focused on employee engagement.
- Sound knowledge of recruitment best practices, sourcing techniques, and candidate assessment methods.
- Proven experience in HR, preferably as an HR generalist or HR executive
- Strong communication and interpersonal skills.
- You should have a creative bent of mind to plan and execute unique programs and ideas as best practices for the company
- You should be comfortable communicating with larger audience or conducting intricate 1:1 sessions with employees
- You should have the ability to build different people engagement drivers and sub-drivers and most importantly, you must be passionate about People and building great culture at work
Core Values
Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.
Act with integrity: Be honest, be authentic and genuine, be open and do the right thing, no matter who’s watching. We know what we know, and what we don’t know, we’ll let you know. And then we’ll do our darndest to figure out a solution.
Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.
Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.
Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.
Interview Process
Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.