Company Description
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
Job Description
Responsibilities:
- Report for duty punctually, wearing the correct uniform and name tag at all times.
- Manage room status reports, assignments, and updates, including VIP rooms and special requests.
- Coordinate with Front Office and Floor Supervisors regarding arrivals, departures, and room status.
- Handle telephone inquiries, log messages, and respond to requests from Royal Service promptly and politely.
- Maintain accurate records, including logbooks, lost and found items, and filing systems.
- Monitor and control key distribution and pager assignments.
- Liaise with Engineering department regarding maintenance and out-of-order rooms.
- Inform security of any emergencies brought to Housekeeping's attention.
- Maintain high standards of personal hygiene and adhere to fire and safety rules.
- Foster good working relationships with colleagues, superiors, and other departments.
Qualifications
- Excellent communication, both written and verbal
- Ability to handle multiple tasks simultaneously
- Ability to prioritize responsibilities
- Ability to resolve situations involving guest challenges
- Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage