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Job Description
We are seeking a dedicated and customer-focused Guest Service Associate for our Front Office in Visakhapatnam, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service.
- Warmly greet and welcome guests upon arrival, providing a friendly and professional first impression
- Efficiently manage the check-in and check-out processes, ensuring accuracy and timeliness
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain up-to-date knowledge of hotel services, local attractions, and events to provide informed assistance to guests
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues
- Process reservations, room assignments, and billing accurately
- Maintain the front desk area in a clean, organized, and presentable manner
- Assist with administrative tasks, including report generation and record-keeping
- Support the front office team in various operational duties as needed
- Ensure compliance with hotel policies, procedures, and safety standards
Qualifications
- Diploma in Tourism or Hospitality Management
- Minimum of 1 year of experience in a similar front office or customer service role, preferably in the hospitality industry
- Excellent verbal and written communication skills in English
- Proficiency in MS Office applications (Excel, Word, and PowerPoint)
- Strong interpersonal and problem-solving skills
- Ability to work efficiently in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Flexibility to work in shifts, including weekends and holidays
- Customer-focused mindset with a commitment to providing exceptional service
- Ability to remain calm and professional under pressure
- Proficiency in Telugu or other local languages is a plus
- Additional language skills are advantageous
Additional Information
- Minimum Primary school education
- Additional certification(s) from a reputable Culinary school will be an advantage
- Minimum 3 years of relevant experience in a similar capacity
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage