Company Description
Novotel Jaipur Convention Centre is a modern, upscale, and eco-conscious hospitality and event destination that seamlessly blends high-end accommodation, world-class meeting infrastructure, diverse leisure amenities, and sustainability. With its strategic location and expansive facilities, it caters effectively to MICE, weddings, and corporate gatherings—all within a lush 42-acre setting supported by Accor’s global standards and operational excellence.
Job Description
To deliver exceptional guest service by ensuring a smooth and efficient check-in, check-out, and stay experience, while maintaining a warm, professional, and courteous demeanor at all times.
Assist guests with room assignments, requests, and queries.
Ensure timely delivery of guest messages, mail, and packages.
Handle guest complaints and concerns promptly, following escalation procedures if necessary.
Ensure guest satisfaction by providing proactive service and anticipating needs.