Job Summary
We are seeking a motivated and friendly Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to guests, ensuring their needs are met during their stay. This role requires strong communication skills and the ability to handle various tasks efficiently while maintaining a positive attitude.
Duties
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Assist guests with check-in and check-out processes, ensuring accuracy in data entry.
- Respond to guest inquiries and resolve any issues or concerns promptly and professionally.
- Handle cash transactions and maintain accurate cash handling procedures.
- Promote hotel services and amenities, utilizing sales techniques to enhance guest experience.
- Conduct outbound calling to follow up with guests regarding their stay or special offers.
- Maintain organized records of guest information and reservations using computerized systems.
- Collaborate with other departments to ensure seamless service delivery for guests.
Requirements
- Proven experience in customer service or a related field, preferably in a hospitality environment.
- Strong sales skills with the ability to promote services effectively.
- Proficient in English, both written and verbal communication skills.
- Experience with data entry and familiarity with office software applications.
- Previous experience in call center operations is a plus.
- Ability to handle cash transactions accurately and responsibly.
- Excellent interpersonal skills with a focus on providing outstanding guest experiences.
- Must be detail-oriented, organized, and able to multitask in a fast-paced environment.
Job Type: Full-time
Pay: Up to ₹30,000.00 per month
Work Location: In person