Guest Relations Executive
Location: Goa | Type: Full-time
About Us:
Limestays curates handpicked villas, apartments & homestays across Goa, ensuring seamless and memorable guest experiences.
Role Overview:
The Guest Relations Executive will be responsible for enhancing the guest experience by managing requests, promoting extra amenities & services, and ensuring smooth communication between guests and departments.
Responsibilities:
- Manage and promote extra amenities, services, and activities to enhance the guest experience.
- Inform guests about property offerings and anticipate needs for upselling opportunities.
- Coordinate with departments to ensure smooth execution of guest requests.
- Handle special requests, late check-outs, early check-ins, and travel arrangements.
- Proactively resolve guest issues and complaints in a friendly, professional manner.
- Maintain a positive, guest-first attitude to build loyalty and encourage repeat bookings.
Requirements:
- Bachelor’s degree in Hospitality, Tourism, or related field (preferred).
- 1–3 years of experience in guest relations, front office, or customer service (hospitality industry preferred).
- Strong communication and interpersonal skills with a guest-first mindset.
- Ability to upsell and promote additional services naturally.
- Good problem-solving skills with the ability to stay calm under pressure.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Ability to commute/relocate:
- Goa, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Location:
- Goa, Goa (Preferred)
Work Location: In person