SCOPE OF ROLE
The Guest Relation Executive is the first employee to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and exceeding their expectations. Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
MAIN ACTIVITIES AS Guest Relation Executive
- Check the reservation book for reservations for the next meal period.
- Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, Anniversaries, bills not to be taken to the table or any other unusual requests.
- See that the reservation signs are placed on the tables.
- Inquire with the kitchen what the daily specials are for the shift.
- Always answer the phone politely using a friendly tone and being informative. The telephone must be answered on a maximum of three rings.
- If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
- You must have complete knowledge of all food and beverage menus: the ingredients, the preparation, how items are served and with what, know your prices and know the daily specials.
- Ask if they would prefer smoking or non-smoking.
- Ask under what name they would like the reservation.
- Ask the phone number or room number.
- Ask if there is any special occasion or requirements.
- Once all of the information is obtained, repeat it to the customer using their name.
- All reservations are to be printed directly into the reservation book. Never write a reservation on a piece of paper.
- Please inform the reservation that we will hold their reservations for 15 minutes and them we will be releasing it.
- Except in emergency situations, no employees are permitted personal phone calls or have the use of the telephone at any time.
- You are not permitted to give out any personal information over the telephone. Example, Phone numbers, schedules to anyone except staff members.
- When a staff member calls to inform us that they will be absent or late, you are to inform the Captain/Restaurant Manager.
- All messages are to be taken on the appropriate message pad, and not on a scrap piece of paper.
- The Guest Relation Executive is a very important part of Your Restaurant’s experience. Always remember you are the first and the last person the customer sees. Therefore you are their first and last impression.
- It is of utmost importance that someone is present at the Guest Relation Executive station at all times.
- Go to the guest at the entrance, welcome them to Restaurants, and introduce yourself.
- Never walk more than three paces in front of the guest.
- Never walk to fast.
- Once at the table, pull out the chairs for the ladies first and then any other guest you can accommodate.
- Once the guests are seated, hand them the menu in their hand and tell them who their server will be. Then tell them to enjoy their breakfast/lunch/dinner at Restaurant.
- On departure of a guest, you must make contact with them. Ask them how their experience was.
- If there are any complaints, retrieve a manager or captain immediately.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
Speak with the employer
+91 9380494630