Designation - Grievance Redressal Officer
Responsibility
- Complaint Handling: Resolve customer complaints quickly and efficiently to ensure satisfaction.
- Investigation and Analysis: Investigate grievances, identify root causes, and assess impact.
- Communication: Act as the liaison between customers and the company, providing timely updates.
- Escalation Management: Handle escalated complaints, ensuring prompt and effective resolution.
- Compliance and Regulation: Ensure grievance processes adhere to legal and regulatory standards
- Reporting and Documentation: Maintain records and generate reports on complaint trends and resolutions.
- Continuous Improvement: Identify recurring issues and recommend process improvements.
- Customer Relationship Management: Build and maintain strong, positive customer relationships through empathy and professionalism.
- Stakeholder Communication: Facilitate communication between internal teams, regulatory agencies, and customers to ensure transparency and timely responses to complaints.
Job Types: Full-time, Permanent
Pay: Up to ₹50,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- Hindi and English (Preferred)
Work Location: In person
Speak with the employer
+91 9884630010