Job ID: 40190 | Location: Airoli, Maharashtra, India
The Global Process Expert (GPE) supports the Global Process Owner (GPO) in driving efficient, standardized, and continuously improving end-to-end business processes, including system deployment and process enhancements.
Responsibilities
- Drive Global process designing and implementation.
- Ensure process consistency and harmonization.
- Lead in creating communication materials for process changes.
- Define and monitor operational Key Performance Indicators; support operational governance.
- Analyze process performance and report Quality Circle KPIs to Global Process Owner / Global Business Services Leadership Team.
- Conduct sample checks under the Quality Circle framework.
- Lead regular process huddles to identify optimization opportunities.
- Apply continuous improvement methods (e.g., Lean, Six Sigma) to enhance processes.
- Provide input on technology requirements for process improvements.