Role Overview:
We are hiring for a generalist E-commerce Executive who will be responsible for the seamless order-to-delivery process. Your role will be crucial in ensuring smooth back-end operations, customer happiness, and efficient coordination with logistics partners.
Key Responsibilities:
1. Order Fulfilment:
Manage daily order processing and fulfillment on Shopify
Print shipping labels and invoices
Track order status and notify relevant stakeholders
2. Logistics & Courier Coordination:
Liaise with courier companies to ensure timely pickups and deliveries
Resolve delivery issues, address shipment delays or RTOs
3. Customer Service & Communication:
Respond to customer enquiries related to orders, delivery timelines, returns or exchanges
Provide proactive order updates when needed via email, WhatsApp or calls
Handle complaints or feedback professionally to ensure customer satisfaction
4. Inventory & Operations Support:
Coordinate with warehouse or internal team on stock availability
Keep Shopify inventory updated and flag low-stock SKUs
Support basic operational tasks as needed
Requirements:
1–3 years in ecommerce operations, especially in small brands
Shopify experience is a big plus
Strong communication, attention to detail & problem-solving skills
Familiar with shipping platforms.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Your Current CTC
Experience:
- Generalist E-commerce Marketing: 2 years (Preferred)
Location:
- Lower Parel, Mumbai, Maharashtra (Preferred)
Work Location: In person