Key Responsibilities:
- Installation and Setup: Install, configure, and maintain various home automation systems, including security cameras (CCTV), video door phones, gate automation, and burglar alarms.
- Troubleshooting and Support: Diagnose and resolve technical issues related to home automation and security products, providing on-site or remote support as needed.
- System Testing: Ensure that all systems are installed and functioning properly before delivery to clients.
- Customer Interaction: Interact with customers to understand their needs, provide product training, and ensure satisfaction with system performance.
- Maintenance: Perform routine maintenance and updates to ensure systems are running efficiently.
- Documentation: Maintain accurate records of installations, repairs, and customer communications.
- Collaboration: Work closely with the sales and service teams to ensure a smooth workflow from installation to after-sales support.
Requirements:
- Experience: At least 1 year of experience in the installation, maintenance, or troubleshooting of home automation, security systems, CCTV, video door phones, and similar technologies.
- Technical Skills: Strong knowledge of electrical and network systems, home automation platforms, security system setup, and troubleshooting.
- Communication: Good verbal and written communication skills to interact with clients and team members effectively.
- Problem-Solving: Strong analytical and problem-solving abilities to handle technical issues in a timely manner.
- Customer-Centric: A passion for customer service, with a focus on delivering high-quality support and satisfaction.
- Educational Qualification: A diploma or degree with basic knowledge
- Additional Skills (Preferred): Knowledge of networking (IP cameras, routers, etc.), basic programming skills, and familiarity with industry standards for security and automation system
Job Type: Full-time
Pay: ₹14,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Experience:
- total work: 1 year (Preferred)
Work Location: In person