JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position: Front Office Executive
Overview: The Front Office Executive serves as the primary first point of contact for visitors, employees, and clients entering our managed facilities. This role requires a professional who can create an exceptional first impression through superior customer service skills, professional presentation, and efficient management of reception functions to support a positive workplace experience.
Key Responsibilities:
Greet and welcome visitors in a professional and courteous manner
Manage the visitor management system, including registration, badge issuance, and security notifications
Direct visitors to appropriate locations and notify employees of visitor arrivals
Answer, screen, and direct incoming calls through the multi-line telephone system
Coordinate meeting room bookings and prepare meeting rooms as required
Process incoming and outgoing mail and courier packages
Maintain reception area appearance and ensure all materials are current and well-presented
Support basic administrative tasks such as data entry, document preparation, and filing
Ensure security protocols are followed for all visitors and deliveries
Monitor lobby activity and report any security concerns to appropriate personnel
Coordinate with security team during emergency situations and evacuation procedures
Assist with catering arrangements for meetings and special events
Manage office supplies inventory for reception and common areas
Provide general information about facility services to visitors and employees
Qualifications:
High school diploma required; Associate's or Bachelor's degree preferred
2+ years of experience in reception, customer service, or administrative roles
Excellent communication and interpersonal skills
Professional appearance and demeanor
Proficiency with Microsoft Office suite and visitor management systems
Ability to multitask in a fast-paced environment
Strong attention to detail and organizational skills
Customer service orientation with positive, helpful attitude
Experience in corporate environment preferred
Knowledge of basic security protocols
Flexible schedule with ability to cover occasional extended hours if needed
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.