Duties:
- Manage day-to-day service operations, including logging service requests and assigning them to engineers.
- Maintain accurate records of service calls and prepare regular reports for management.
- Prepare and submit service performance reports on a daily, weekly, and monthly basis to management.
- Participate in regular review meetings and contribute to the evaluation and improvement of service processes.
- Act as the central point of communication between customers and the technical team.
- Handle customer inquiries, complaints, and follow-ups with a focus on timely resolution and satisfaction.
- Guide walk-in customers through the service process, including charges, timelines, and required approvals.
- Coordinate with engineers to provide diagnostics, quotations, and updates to customers.
- Oversee branch inventory of tools, spare parts, and consumables to ensure service continuity.
- Maintain front-desk operations with professionalism, ensuring clear communication and organized service flow.
- Address and resolve any issues or disputes related to front-office operations, service charges, or communication.
Experience: Minimum 1 year experience required.
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: Remote