Job Summary:
The Front Office Assistant plays a key role in providing exceptional service to guests by handling the day-to-day administrative tasks within the resort’s front office. This position ensures guests have a seamless check-in and check-out experience, answers inquiries, and supports the Front Office team to maintain smooth operations. The ideal candidate will have strong communication skills, a friendly demeanor, and a passion for delivering outstanding guest service.
Key Responsibilities:
- Guest Interaction: Greet guests warmly upon arrival, assist with check-in and check-out processes, and ensure all guest inquiries are addressed promptly and professionally.
- Reservation Management: Assist with guest reservations, confirming bookings, updating records, and managing cancellations or modifications.
- Administrative Support: Answer phone calls, respond to emails, and assist with administrative tasks such as data entry, filing, and preparing reports.
- Guest Services: Provide information on resort amenities, local attractions, dining options, and services, ensuring all guest needs are met efficiently.
- Billing and Payments: Process guest payments, including cash, credit cards, and room charges. Handle billing inquiries and ensure accuracy in charges.
- Concierge Support: Coordinate guest requests for transportation, special accommodations, restaurant reservations, and other special needs.
- Problem Solving: Handle guest complaints and issues in a professional and timely manner, ensuring guest satisfaction and resort policies are followed.
- Coordination with Other Departments: Communicate effectively with housekeeping, maintenance, and other departments to ensure the smooth operation of daily activities.
- Maintain Front Desk Appearance: Keep the front desk area clean, organized, and well-stocked with necessary supplies.
Qualifications:
- Experience: Prior experience in a hospitality, customer service, or administrative role is preferred, but not required.
- Education: High school diploma or equivalent required; a college degree in Hospitality Management or related field is a plus.
Skills:
- Strong verbal and written communication skills.
- Proficient in using reservation systems, office software, and basic office equipment.
- Ability to multitask and remain calm in a fast-paced environment.
- Excellent interpersonal skills and a customer-focused attitude.
- Problem-solving and conflict resolution abilities.
Physical Requirements:
- Ability to stand for extended periods of time.
- Occasional lifting and carrying of light items (up to 25 lbs).
- Comfortable working in a busy, fast-paced environment.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15.00 - ₹18,000.00 per month
Benefits:
- Food provided
Work Location: In person