- Customer Support: Answer incoming customer calls, provide information, solve problems, and assist with inquiries.
- IN & Outbound Calls: The role involves making outbound calls for sales, surveys, or follow-up services.
- Communication Skills: Excellent verbal communication and listening skills are critical. The role demands clear articulation, polite interaction, and empathy.
- Problem Resolution: Address and resolve customer complaints, providing effective solutions while maintaining a positive customer experience.
- Documenting Calls: Maintaining accurate records of customer interactions, issues raised, and resolutions provided.
- Handling Queries: Respond to customer queries related to products, services, or technical support.
- Meeting Targets: Many voice process roles have performance metrics, such as call resolution time or customer satisfaction ratings.
Skills Required:
- Communication: Strong spoken language skills, particularly in English (or the local language), are essential.
- Listening Skills: The ability to listen attentively and understand customer issues.
- Problem-solving: Ability to think on the spot to resolve issues effectively.
- Patience: Often, customers may be upset or frustrated, so staying calm and patient is crucial.
- Basic Computer Skills: Familiarity with call center software and data entry for maintaining customer records
Job Types: Full-time, Permanent, Fresher, Volunteer
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
Work Location: In person
Speak with the employer
+91 8939854597