Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
About the role
To give our customers the best experience and quick resolution.
What you will do
- Enphase support teams work 24*7 and 365 days a year
- Candidates will be required to make Outbound calls and set up appointments with Enphase End User Customer for support technician to visit the user’s premises
- Coordinating with Enphase Field Service Technician to schedule site visits. Assisting other team-members with troubleshooting and/or administrative tasks as needed
- Candidate may also be required to answer inbound Emails / Chats / Phone calls Enphase customers during assigned hours
- Candidates must be open to work on weekends and night shifts
- Documenting all activity in a central CRM/Help Desk software platform
- Following departmental conventions and procedures
- Participating in ongoing training/education of industry standards and Enphase product-specific information
- Professionally represent Enphase via all communications mediums
- Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual
- Performing other duties as assigned
- Conducting remote troubleshooting of Enphase products
- Troubleshooting, approving, and executing warranty claims
- Providing pre-sales information about Enphase products
- Assisting with the activation of new Enphase sites as needed
Who you are and what you bring
- Should be a Graduate – B.E/B.Tech/BCA/MCA/BSC or MSC in Computer Applications German C1
- Should have a minimum of 1 year experience supporting customers in Tech Support or Customer Support role. Freshers will not be considered for the role
- Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers
- Strong verbal and written communications skills
- Computer literate (PC skills essential, Mac OS desirable)
- General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable
- Exposure to solar/PV-related environments will be beneficial