Role Overview
The Facility Executive (Soft Services) is responsible for overseeing and managing the housekeeping, waste management, landscaping, pest control, and other non-technical services at the facility. The role ensures the smooth day-to-day operations of soft services with a focus on maintaining hygiene, safety, customer satisfaction, and compliance with standards.
Key Responsibilities
Operations & Service Delivery
- Supervise and monitor housekeeping, security, pest control, landscaping, and waste management services.
- Ensure daily cleaning schedules, periodic deep cleaning, and upkeep of common areas are carried out effectively.
- Oversee pantry, front office, and other support services as applicable.
- Conduct regular inspections to ensure quality and compliance with facility SOPs.
- Coordinate with vendors and service providers for timely execution of assigned tasks.
People Management
- Supervise deployed housekeeping and security staff to ensure adherence to duty rosters.
- Provide on-the-job training and guidance to staff for maintaining service quality.
- Address staff grievances and escalate matters to management when necessary.
Client & Stakeholder Management
- Act as the first point of contact for client escalations related to soft services.
- Maintain strong relationships with tenants/residents and address their service-related concerns.
- Submit periodic MIS reports to clients and management.
Compliance & Safety
- Ensure staff compliance with health, safety, and hygiene standards.
- Monitor use of cleaning chemicals, consumables, and PPE as per safety guidelines.
- Maintain documentation of statutory requirements (PF, ESI, police verification, etc.) for deployed manpower.
Cost & Resource Management
- Monitor usage of consumables and ensure cost control without compromising service quality.
- Verify vendor bills and ensure accuracy of service delivery against invoices.
- Support Facility Manager in preparing budgets and cost reports.
Key Skills & Competencies
- Strong knowledge of housekeeping, pest control, security, and waste management practices.
- Excellent communication and interpersonal skills.
- Ability to lead and manage vendor staff effectively.
- Problem-solving skills with a customer service mindset.
- Proficiency in MS Office (Word, Excel, PowerPoint) and facility management reporting.
Qualification & Experience
- Graduate in Hotel Management / Facility Management / Any Discipline (preferred).
- 3–5 years of experience as Facility Executive in facility management (soft services).
- Exposure to IT Parks or Commercial Offices preferred.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
Application Deadline: 25/09/2025
Expected Start Date: 25/08/2025