Exp CX Op Exc Professional

As a Customer Experience Operational Excellence Manager here at Honeywell, you will play a key role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.

In this role, you have a direct impact on improving customer satisfaction, streamlining operations, driving efficiency, and fostering a culture of continuous improvement within the customer service function.

• Lead and manage the operational excellence initiatives to drive process improvements and enhance customer experience
• Collaborate with crossfunctional teams to identify operational gaps and develop solutions to address them
• Implement best practices and standard operating procedures to streamline processes and improve efficiency
• Analyze customer feedback and data to identify trends and areas for improvement
• Develop and implement training programs to enhance the skills and knowledge of the customer experience team
• Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives
• Provide regular updates and reports to senior management on the progress of operational excellence initiatives
• Works under minimal supervision
• Provides guidance and coaching to direct and/or indirect reports
• Leads complex, global, project teams within their business

• 2 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Excellent communication and presentation skills.
• Proficient in data analysis and reporting tools.

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Master’s degree in a relevant field is preferred.
• Strong leadership and team management skills.
• Ability to work in a fast-paced and dynamic environment.
• Innovative and solution-oriented mindset.
• Excellent interpersonal and relationship-building skills.
• Continuous learning and self-development mindset.