Cotecna is a leading provider of testing, inspection and certification services. Founded in Switzerland in 1974, Cotecna started off as a family business and has now grown to become a world-class international player with over 7000 employees in more than 140 offices across 50 countries.
Mission of the Role
Ensure smooth CQR business operation complying with requirements of related scheme
Ensure internal and external customer satisfaction by providing services in a timely and accurate manner.
Key Responsibilities
Scheduling, Planning, handling inbound enquiries, Re certification order booking & generation of new business from existing clients where possible or feasible.
Maintaining excellent relations with business clients to generate referrals as well as build avenues for additional business.
Communicate with the client, auditor & co-coordinator with internal stake holders for the final preparation and scheduling of the audits and trainings.
Make travel and other logistics arrangements for auditors.
Collection of payment form customers. Maintaining DSO as per business KPI.
Analysis and submission of monthly report for management reporting on above task.
Providing business forecasting for next year budget & scheduling at-least 3 months in advance
Continuous self-development through learning & training on various Cotecna global, local and self-study materials.
Qualifications, Experience and Technical Skills
Graduate with hands on expertise on MS Office
2 to 4 years experiences in Customer Relations.
GENERAL INFORMATION
Geographical Scope
Area
Function
Operations
Seniority
Entry level
Country
India
City
Kolkata
Contract
Full-time unlimited
Subject To Travel
Rarely
Open Until
2025/08/21
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