Location : Mulund West, Mumbai (Candidates must reside within a 15 km radius)
Experience : Minimum 3 years
Salary: Upto 4.20 LPA
Employment Type: Full-time Work Days: Monday to Saturday
Gender Preference : Female
Job Overview:
We are looking for a smart, dedicated, and fluent English-speaking professional to join as an Enquiry & Admission Facilitator. This role is ideal for someone passionate about education and skilled in communication and customer service. The primary responsibility is to convert admission inquiries into successful enrollments, ensuring a smooth and informative experience for prospective students and their families. This is a target-oriented role that requires multitasking abilities, excellent interpersonal skills, and proficiency in CRM and Excel.
Key Responsibilities:
- Handle incoming admission inquiries through phone, email, social media, WhatsApp, and walk-ins.
- Provide accurate and engaging information about our academy, programs, teaching methodologies, and admission procedures.
- Consistently follow up with leads to drive inquiry-to-enrollment conversions.
- Maintain and update interaction records using CRM software.
- Coordinate with the academic team to schedule assessments, interviews, and other admission-related activities.
- Meet or exceed monthly and quarterly admission targets.
- Manage all campus and school placement empanelment activities to expand the academy's outreach.
- Generate and present regular reports on inquiry status, admission metrics, and conversion ratios.
Qualifications & Skills:
- Bachelor’s degree in any discipline.
- Minimum 3 years of experience in admissions, customer service, or sales roles.
- Exceptional verbal and written communication skills in English.
- Proficiency in Microsoft Excel and CRM platforms.
- Strong customer-centric mindset with the ability to build rapport quickly.
- Ability to work under pressure and consistently meet targets.
Application Process:
Interested candidates can share their updated profiles with the subject line:
“[Job Title] – [Your Name]” at ambitious@smgroup.work (CC: team.hiringdesk@gmail.com)
For queries, contact: +91- 93215 83057 / 8850220484
In your email, mention:
Total years of experience
Current CTC
Expected CTC
Notice Period
Location
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
- Morning shift
Application Question(s):
- How many years of experience Sales ?
Experience:
- Academic counseling: 2 years (Preferred)
Work Location: In person