Job Overview
We are looking for a proactive and detail-oriented E-commerce Executive to manage online product listings, coordinate with marketplaces, handle customer queries, and assist in digital campaign execution. The ideal candidate should be comfortable managing day-to-day operations and contributing to the overall growth of our online business.
Responsibilities
- Product listing and catalog management on platforms like Amazon, Flipkart, Meesho, JioMart, etc.
- Regularly update product details, specifications, pricing, and images.
- Handle and respond to customer queries received via the company website, emails, or chat.
- Attend and manage IVR and inbound customer calls related to e-commerce orders or inquiries.
- Coordinate with warehouse/logistics for inventory updates and smooth order dispatch.
- Monitor daily orders, returns, cancellations, and ensure timely resolution.
- Run and monitor ads on e-commerce platforms (Sponsored Ads, keyword bidding, etc.).
- Collaborate with the marketing team to run online promotions and offers.
- Maintain accurate sales, inventory, and performance reports.
- Support in managing D2C (direct-to-customer) website back-end (product uploads, order tracking, etc.).
Criteria:
- Graduate in Business, Marketing, or a related field.
- 1–2 years of experience in E-commerce operations.
- Familiarity with platforms like Amazon Seller Central, flipkart Seller Hub, etc.
- Proficient in MS Excel, Google Sheets; basic data entry and reporting.
- Strong communication skills — both verbal (for calls) and written (for customer responses).
- Ability to handle customer service tools and e-commerce dashboards.
- Knowledge of ad campaign tools on marketplaces is an added advantage.
- Multi-tasking ability and strong attention to detail.
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person