Job Title: Desktop Support Engineer
Location: VADODARA GUJARAT
Job Type: [Full-time / Part-time / Contract]
Experience Level: [Fresher /Entry / Mid / Senior]
Reporting To: IT COMUNICATION/ IT Support Lead/ CAMERA SUPPORT
Job Summary:
We are seeking a skilled and motivated Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. You will be the first point of contact for troubleshooting desktop systems, laptops, peripherals, and application issues.
Key Responsibilities:
- Provide first and second-level technical support for desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain operating systems, software applications, and hardware components.
- Respond to user queries via ticketing systems, phone, email, or in-person.
- Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi).
- Support Microsoft Office 365 and Windows OS (Windows 10/11).
- Maintain inventory of hardware and software assets.
- Escalate unresolved issues to appropriate internal teams or vendors.
- Assist in setting up and supporting conference room equipment and video conferencing tools.
- Perform routine maintenance and system updates.
- Document technical procedures and user guides.
Requirements:
- 10th pass,12th pass,Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Freshers also apply,1–3 years of experience in desktop support or similar IT support roles.
- Strong knowledge of Windows OS, Microsoft Office Suite, and common desktop applications.
- Basic understanding of Active Directory, DNS, DHCP, and ITIL practices.
- Familiarity with imaging tools, remote desktop support tools (e.g., TeamViewer, AnyDesk), and ticketing systems (e.g., ServiceNow, Jira).
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- Certifications like CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.
Preferred Skills (Optional):
- Experience with MacOS or Linux systems,windows.
Work Environment & Benefits:
- [Flexible work hours / On-site / Hybrid option if applicable]
- [ paid time off, professional development, etc.]
Job Types: Full-time, Fresher, Internship
Pay: ₹10,043.24 - ₹15,784.78 per month
Shift:
- Day shift
Work Location: In person