About OnlineSales.ai
Built by ex-Amazon ad-tech experts, OnlineSales.ai offers a future-proof Co-op Marketing (Hyperlocal) Operating System - accelerating digital transformation across Enterprise Brands & its Channel Partner ecosystem. We are an Enterprise B2B SaaS startup, based out of Pune India. Several Enterprise OEMs across Auto, Retail, and CPG verticals and 7000+ Channel Partners are leveraging OnlineSales.ai to digitize Co-op Marketing budgets to personalize & localize Shopper experience at scale.
Role Introduction
The position serves as a key member of the Global Customer Success team. As a DSM, you will have the responsibility of engaging with Dealers/Outlets and nurturing Revenues via trust-building, promise delivery, cross-sells, and up-sells. DSM Should possess a strong drive to deliver client value & results. DSM will undertake a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and managing any gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
What will you do @ OnlineSales.ai?
Full responsibility for end-to-end customer engagement including business analysis, managing scope and schedule, delivery & optimization, and client management
Be the heart, mind and voice of the client within Onlinesales.ai
Work with fully customer-focused and manage very high customer retention/ Renewals.
Provide the class customer experience as per the set SLA and other parameters.
Coordinate and Manage a healthy relationship with the cross-functional team (CFT) to run the operation
Owner of NPS for channel partners (dealers/outlets/stores/hotels etc.) of assigned accounts.
Understanding client expectations and ensuring deliverables are as per client expectations
Handle client escalation/requests
Proactively suggest and execute initiatives to deliver customer delight
Proactively identify issues, highlight and resolve them systematically, and be the POC for channel partners.
Enforce adherence to systems and processes across all steps, and ensure relevant cross-functional reporting
Conduct training sessions, collect and analyze channel partner feedback, and proactively connect with channel partners for continuous improvement.
Conduct business reviews with the right stakeholders.
Being on top of Industry Updates from technology, competition & functionality perspective
You will be a great fit, if you have:
Experience of 4+ years of ground customer management
Excellent Communication Skills, and experience in handling channel sales partners
Basic knowledge of Digital Marketing
Ability to provide step-by-step technical help
Demonstrated ability to create, develop, and enhance customer relationships
Excellent learning skills, attention to detail, and a bias to proactively resolving issues and results-driven.
Team player
Takes ownership of his work
Ability to build effective relationships with key stakeholders including senior management and channel partners
Ability to work in a fast-paced environment and maintain superior service standards
Strong data analytics skills. Good knowledge of spreadsheet tools (Google Sheets / MS Excel).
And most importantly, LOVE customers & strive for every inch of their satisfaction.
Why OnlineSales.ai?
Startup-y. We believe Startup is a mindset. It’s about being scrappy, being nimble, solving tough problems with constrained resources, and more. It’s about working hard and playing hard
Enterprise SaaS. Opportunity to work with an Enterprise Product SaaS firm with aspirations of growing 10x across the globe
AI-led Retail Tech. We are working to digitise & democratize one of the most exciting and growing verticals - Retail Tech leveraging data, machine learning, and automation (culmination of ad-tech, mar-tech, and analytics for Retail vertical)
Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business
No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy, and empower our teams to do whatever it takes to do the unthinkable
Problem Solving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem-solver in you
Quirky & fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe, and spreading love within the org!