JOB DESCRIPTION:
We are looking for a passionate and experienced/Fresher to join us as a Customer Support Executive.
Key Responsibilities:
Provide prompt and professional customer support to students and Ph.D. scholars via phone, email, and chat.
Assist students in understanding project requirements, research methodologies, and available resources.
Guide students through the process of selecting topics, preparing documentation, and implementing projects.
Collaborate with technical and academic teams to resolve student queries effectively.
Maintain detailed records of student interactions and follow up to ensure satisfaction.
Address technical issues related to project software, tools, or research platforms.
Provide clear and concise explanations for academic and project-related queries.
Manage escalations and ensure timely resolution of critical issues.
Stay updated on academic trends, research methodologies, and industry developments.
Qualifications and Skills:
Bachelor's/Master’s degree in any discipline (preferably in Engineering, Computer Science, or Management).
1-3 years of experience in customer support, preferably in the education or EdTech sector.
Strong verbal and written communication skills in English (additional languages are a plus).
Ability to explain complex concepts in an easy-to-understand manner.
Familiarity with academic research, project documentation, and referencing styles.
Basic technical knowledge of programming languages, software tools, and research methodologies is a plus.
Patience, empathy, and a customer-centric approach to problem-solving.
Strong organizational and multitasking skills.
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
How to Apply
Interested candidates are encouraged to send their resumes to venkataashok.hr@ytmsindia.org or contact at 8688400273. Please include "Customer Support" in the subject line.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,548.19 - ₹15,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental Pay:
- Performance bonus
Language:
- English (Preferred)
- Hindi (Required)
Work Location: In person