Position: Customer Service Executive (Voice – US Healthcare Domain)
Location: Salt Lake, Kolkata
Shift Timing: Night Shift
Process Type: US Healthcare – Inbound & Outbound Calls
Package: 1,95,950 LPA
Benefits :
· One side Cab Facility
· Night shift allowance – 0 to 3,000 PM
· MIP (Incentive post training)- 3K for fresher and 4500 for exp in international voice of more then 1+ year
· Rotational shift predominantly night shifts
· 2 week offs -Rotational /Split
- Full-time Students – Not Eligible
· Night /Odd hours drop provided 7 pm to 7 am (Day time no transport -One-way transport provided)
- Self-Travelling & Out of boundary – Not considered
Job Overview:
We are looking for enthusiastic and customer-focused individuals to join our Voice/Blended Support Team. The ideal candidate should possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service in a dynamic, shift-based environment.
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.
Eligibility Criteria:
- Graduates (freshers) with excellent communication skills are encouraged to apply.
- Preference given to candidates with prior BPO experience and complete joining documentation.
- Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
- Mandatory: PAN card is required during the hiring process
Interested candidates can contact us on this number
Kashish-93540 76323
Monika- 98718 44095
Job Types: Full-time, Fresher
Pay: ₹10,000.00 - ₹18,000.00 per month
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person