Key Responsibilities
Respond promptly to customer inquiries via phone, Emails and chats
Assist clients with questions about event details, booking processes, timelines, pricing, and service offerings
Resolve customer complaints efficiently and professionally, escalating complex issues when necessary
Coordinate with internal departments to ensure accurate and timely communication
Maintain customer service logs and CRM records
Follow up post-event to gather feedback and ensure satisfaction
Required Skills
1–3 years of experience in customer service, preferably in events, hospitality, or related industries
Excellent communication skills (verbal and written)
Strong organizational and multitasking abilities
Proficiency in CRM tools and Microsoft Office or Google Workspace
Ability to remain calm under pressure and handle urgent situations gracefully
Customer-first mindset with a positive, solution-oriented attitude
Qualification
Any Graduate
Job Type: Full-time
Pay: ₹20,000.00 - ₹23,000.00 per month
Benefits:
- Provident Fund
Work Location: In person