About the Role:
We are looking for a Customer Support Executive to manage customer queries and service requests for our UK process. The ideal candidate should have excellent verbal and written communication skills and a customer-first mindset. You will be responsible for handling calls, emails, and chats efficiently, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and/or outbound calls from UK customers in a professional manner.
- Respond to customer inquiries via phone, email, or chat, and provide accurate information.
- Resolve complaints, service issues, and queries promptly while maintaining a positive customer experience.
- Document customer interactions and update CRM systems accurately.
- Meet performance targets including call quality, response time, and resolution rate.
- Adhere to process guidelines and maintain compliance with data security standards.
- Collaborate with internal teams to escalate and resolve customer concerns when required.
Required Skills & Qualifications:
- Excellent verbal and written communication skills in English.
- Ability to comprehend UK accent and communicate fluently.
- Strong interpersonal, problem-solving, and listening skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency (MS Office & CRM tools).
- High levels of patience, empathy, and professionalism.
Preferred Qualifications:
- Prior experience in an international voice process, preferably for the UK market.
- Experience in customer service or BPO environment will be an advantage.
Work Schedule:
- Willingness to work in UK shift timings.
- Weekends off / rotational offs (as per process requirement).
What We Offer:
- Attractive salary package with shift allowance (if applicable).
- Performance-based incentives.
- Professional training to enhance skill set.
- Opportunity to work in a global customer service environment.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Health insurance
Work Location: In person