Understanding the products and services provided by the company.
Preparing company policies and procedures.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Maintaining records of each phone call for future reference.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Maintaining a healthy relationship with the clients.
Adhering to the company’s rules and regulations
Job Type: Full-time
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person
Expected Start Date: 01/09/2025