Position Summary
Responsible for ensuring customer delight, relationship management and maintaining ambience of the show room. Helps to make shopping a pleasant experience and handles and solves problems faced by customer.
Supervision Received and Exercised:
· Receive general supervision from Associate Store operations Managers.
Principal Accountabilities
Customer Care
· To interact with customers/clients and guiding them to make the right purchases.
· To ensure service after sales, and also customer satisfaction.
· To enlighten the customer of the Schemes running in the store.
· To help locate a customer in the store.
Key Accounts Management
· Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them.
· Solving problems of the Key Accounts
Customer Relations Management
· Maintain & Analyze database of Customers.
· Identify areas of providing customized services to the various categories of customers.
· Analyzing the feedback of the customers and working on improving the service levels.
· Obtaining and communicating information about new arrivals, designs and demands for different products/designs which are not available in the show room to the Merchandisers.
Home Deliveries
· Developing a system for operation of Home Deliveries.
· Continuously monitor and improve the processes for the smooth operation of Home Deliveries.
Handles Customer Complaints
· Handles customer complaints on telephone.
· Solves customers’ problems when they approach the Customer help desk.
Job Type: Full-time
Pay: ₹9,697.85 - ₹26,206.10 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person