We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

RESPONSIBILITIES

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
• Following up to ensure proper resolution.
• Adherence to all the SLAs
• Mediate between clients and the organization.
• Possessing excellent product knowledge to enhance customer support
• Promote value through great customer experience.

REQUIREMENTS

• A bachelor’s degree in administration or a related field.
• A minimum of 1-2 years' experience as a customer support executive.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of customer success processes.
• Patient and active listener.
• Passion for service.