Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, live chat, etc.) in a friendly, clear, and professional manner.
- Address and resolve customer complaints, ensuring positive outcomes and customer satisfaction.
- Provide product/service information, troubleshooting assistance, and guidance to customers.
- Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
- Collaborate with internal teams (sales, technical support, etc.) to ensure the efficient resolution of complex issues.
- Follow up with customers to ensure that issues are resolved and satisfaction is achieved.
- Assist with returns, exchanges, and warranty claims.
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
Ability to commute/relocate:
- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Language:
- English (Required)
Work Location: In person