Our company is looking for a Customer support Executive to ensure that customers are satisfied and to manage the customer support process. They are the primary point of contact between customers and the company. Some of their responsibilities include:
Responsibilities:-
Customer service: Providing customer support to help build customer loyalty
Handling questions, comments, and complaints: Addressing questions, comments, and complaints about a business
Processing orders and transactions: Receiving and processing orders, transactions, cancellations, returns, and exchanges.
Communicating: They communicate with customers, other executives, and clients. They may also write memos and make speeches
Develop and improve customer experience
Have to achieve targets of daily order.
Requirements :-
- Bachelor’s degree in business, computer science or engineering
- 2+ years of experience in commercial support
- Excellent verbal and written communication, analytical and problem-solving skills
- Strong customer service skills
- Handling all Voice and Non-Voice Processes.
- Knowledge of Excel, Word, and PowerPoint
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
Ability to commute/relocate:
- Sohana, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Call center: 1 year (Preferred)
- Customer relationship management: 1 year (Preferred)
- Telemarketing: 1 year (Preferred)
Language:
- English (Preferred)
Location:
- Sohana, Mohali, Punjab (Required)
Work Location: In person