Job Title: Customer Support Executive
Location: Nungambakkam, Chennai
Reports To: Sales Manager / Head of Customer Success
Department: Sales and Customer Success
Salary : up to 22,000/- Gross
Looking for Immediate Joiners
Since If your interested apply for this Role
Roles and Responsibilities:
- Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
- Understand customer needs and communicate how the product adds value to meet those needs.
- Upsell or cross-sell additional products or services to maximize sales revenue.
- Provide personalized recommendations and suggestions based on customer preferences.
- Follow up with customers to ensure their satisfaction and encourage repeat purchases.
- Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call.
- Order checking and Quality Checks prior to shipping products to customers.
- Follow up with Logistics for tracking shipments, and order fulfilment.
- Make video product demos of sarees and clothes to customers who need more information.
Key Skills
- English communication skills - Oral, Telephonic and Written
- Pleasant and sweet temperament
- Systematic follow ups with customers
- 0 - 2 Years of experienced candidates can apply.
Send to resume to hr@avishya.com
Contact: 9043018851 OR WhatsApp
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Morning shift
Supplemental Pay:
- Performance bonus
Education:
- Diploma (Preferred)
Experience:
- Sales: 1 year (Required)
- Customer support: 1 year (Required)
Language:
- English (Preferred)
Work Location: In person