Key Responsibilities:
- Handle inbound and outbound calls to customers.
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Develop and maintain professional relationships with all customers and assist to handle all situations.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
- Provide excellent services and ensure customer satisfaction by solving customer queries real-time.
- Handle all queries in a polite, professional manner
- Escalate any issues to the Team Leader
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Work Location: In person
Speak with the employer
+91 9990011643
Application Deadline: 19/06/2025
Expected Start Date: 23/06/2025