Job Title: Customer Support Executive
Summary:
We are looking for a Customer Support Executive to join our growing team. The ideal candidate should have 0–2 years of experience in call support and be passionate about delivering excellent customer service. Knowledge of AI-powered support tools and a mindset to leverage technology smartly in daily work will be an added advantage.
Roles & Responsibilities:
- Handle customer queries via phone, email, and chat with professionalism and empathy.
- Resolve issues and complaints effectively, ensuring high customer satisfaction.
- Provide clear product information and guidance to customers.
- Maintain accurate logs of customer interactions and transactions.
- Use AI-powered tools, chatbots, and smart suggestions to improve response speed and accuracy.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- Work in rotational day shifts along with holidays as per business requirements considering we run 24x7 support
- Identify and escalate urgent issues to the right department.
- Stay updated with product knowledge, company processes, service standards, and emerging AI-based support trends.
Qualifications:
- Bachelor’s degree (Business Administration or related field preferred).
- 0–2 years of experience in a call support/customer support role.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to multitask and perform well in a fast-paced environment.
- Proficiency in Microsoft Office, CRM tools, and AI-driven support platforms (preferred).
- Fluency in speaking English, Gujarati, Hindi (but fluency in speaking Kannada can be strong bonus)
- Customer-centric mindset with a focus on providing exceptional service.
Why Join Us?
Opportunity to work with a fast-growing company in the hospitality tech industry.
Exposure to modern tools, AI-powered customer engagement platforms, and automation.
Supportive team environment with opportunities to learn, upskill, and grow.
If you are motivated, tech-savvy, and customer-focused, we encourage you to apply for the Customer Support Executive position. Join our team and help us deliver top-notch support to our valued customers.