Roles and responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Address customer concerns and resolve issues in a friendly and efficient manner
- Maintain up-to-date knowledge of the company's products and services
- Escalate complex customer issues to the appropriate department
- Document all interactions with customers in a clear and concise manner
- Strive continuously to improve customer satisfaction and loyalty
- Handle all the returns, NDR, and RTO
Requirements:
- We are looking for a candidate with a strong command of the English language, who is highly organized and empathetic, to provide exceptional support to our customers.
- The ideal candidate will have a passion for helping others and a proven track record in customer service
- They should be able to communicate effectively, both verbally and in writing, and have strong attention to detail
- A positive, empathetic & calm attitude is essential for success in this role.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
Speak with the employer
+91 9372397524